Exchanges
At Zest Laura, we understand that sometimes a product may not meet your expectations or fit perfectly. That's why we offer a hassle-free exchange policy to ensure your complete satisfaction.
Our exchange policy allows you to exchange your purchase for a different size, color, or style within 30 days of receiving your order. Whether you want to try a different design or simply need a different size, we're here to help you find the perfect piece.
To initiate an exchange, please follow these simple steps:
- Contact our customer support team via email or phone to request an exchange. Please provide your order number and the details of the item you would like to exchange.
- Our customer support team will guide you through the exchange process and provide you with a return shipping label.
- Package the item securely in its original packaging, including all accessories and tags.
- Attach the provided return shipping label to the package.
- Drop off the package at your nearest post office or schedule a pickup with the shipping carrier.
Once we receive your returned item, our team will inspect it to ensure it is in its original condition. If the item meets our exchange policy criteria, we will process your exchange and ship the new item to you as soon as possible.
Please note that the following conditions apply to our exchange policy:
- Items must be returned in their original condition, unworn, and with all tags and accessories intact.
- Exchanges are subject to availability. If the requested item is not available, we will offer you a refund or store credit.
- Customers are responsible for the shipping costs associated with the exchange, unless the item received was damaged or defective.
- Customized or personalized items are not eligible for exchange.
At Zest Laura, we strive to provide you with the best shopping experience possible. If you have any questions or need further assistance regarding our exchange policy, please don't hesitate to contact our friendly customer support team. We're here to help!